My order shows it was delivered but I cannot locate my package. Where is my Order?

If your tracking information indicates that your order was delivered but you have not received your package, please allow up to 3 business days from the initial delivery notification for your package to arrive before contacting Buckle to file a claim with the carrier. This is due to different processes and schedules with the local carrier scans and deliveries so some packages can show as delivered while they are still in transit.

In the meantime, we ask that you also do the following steps:

• Review your Order Confirmation email and ensure the shipping address was entered correctly. 
• Double check around your property including mailboxes, side doors, and garages if applicable.
• Check with your neighbors to see if the package was mistakenly delivered to their address.
• Ask your building manager, leasing office manager, front desk, and/or building mailroom if they've seen or received your package.

We apologize for any inconvenience or frustration this has caused and we thank you for your patience. 

If it has been 3 business days since your Buckle order was marked as delivered and you still have not received your Buckle merchandise, please click this link: Missing Package Claim and enter your order information to begin the claim process.